Refund policy

All retainer services rendered by the Company are provided on a non-refundable basis. This includes, but is not limited to, setup fees, monthly fees, professional services fees, regardless of usage but subject to delivery as stated in the contract. The Company however agrees to grant you exclusive review requests for rectification/ correction of services that are unsatisfactory. In addition, if your contract is canceled by the Company for violation of this Agreement or the attached Acceptable Use Policy, all payments made to the Company become completely non-refundable. The customer agrees not to chargeback any credit card payments for services rendered. In the event that a customer files a chargeback or other payment dispute, they will be considered to be in violation of this agreement.

For one-off contracts, all services are provided on a 50% refundable basis. All advances paid are non-refundable, they serve as compensation for time, resources, and energy invested into that project. You however reserve the right to withhold completion of payment if;

  • We fail to deliver on the promised service(s).
  • It is in everyone’s best interest to cancel the project.

 

About the EU and other Jurisdictions that have applicable laws:

If you are from or located in a jurisdiction with similar laws, and you proceed to place an order with us, you waive and forego all rights to a refund, no matter what other factors may be brought into consideration.

If you hide or attempt to hide or obscure your location or jurisdiction from us in order to place an order anyway, you waive and forego all rights to refunds, services, retainers, etc and when we discover your real location, your services may be immediately suspended & canceled without refund, your account may be immediately terminated and you may be banned from further contact and/or services.

As Frank Kern would say and we quote “Your results will vary and depend on many factors … All business entails risk as well as massive and consistent effort and action. If you’re not willing to accept that, please DO NOT [sign our agreement]”

Therefore, you are not eligible for a refund if;

  • You changed your mind about the service after 24 hours.
  • You approved of the mock-up designs and we commenced work on development and designs.
  • You interfered with or stalled crucial information that halts the project and or delays its delivery.

 

Marketing

We make no guarantees for your marketing results. We implement working strategies to achieving your marketing goals, however, we give no guarantees or warranties that it would perform as statistically predicted. For more information, read our marketing disclaimer.

Cancellation

Requests to cancel services may be made by notifying our Billing Department from within through email. All requests for service cancellation must be made a minimum of 7 days prior to the renewal date of the service being canceled. Failure to provide notice at least 7 days prior to the renewal date will result in a full billable monthly cycle prior to cancellation. Where all services are considered to be provided on a strictly prepaid basis, no prorated or partial refunds will be made. All outstanding invoices must be paid in full prior to requesting cancellation, and all unpaid charges must be satisfied prior to the return of any customer-owned documents.

Exceptions:

We reserve the right for management to make exceptions and issue refunds or credits at their sole discretion only.


If you would like to contact us concerning any matter relating to this Refund Policy, you may send an email to [email protected]
This document was last updated on March 11, 2021